In our operations focused webinar, Patrick Gomez, Head of Virtual Operations at Imlach Group, discusses how he created and maintained a strong virtual survey program that allowed Imlach Group to triple its survey capacity while lowering overhead costs and improving the customer experience.
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If you don't have a good piece of technology behind you, you're not going to optimize the people and processes that you have. Yembo has allowed us to do that with time management, survey accuracy, cost savings and ultimately, customer satisfaction.
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